Look at the text messages and do the exercises to practise and improve your reading skills. Eslefl telephone skills roleplay cards intermediateadvanced set 2 note. To print the lesson on telephone vocabulary right click on a white space and choose print. Modal verbs we use modal verbs to express different meanings and achieve different purposes. Learn telephone english with business english pod lessons for making phone calls in english. Students then use the language they have learnt to write a telephone dialogue between a receptionist and a caller where an appointment is rescheduled. How to answer and talk on the telephone in the workplace. To do this activity you need at least two rooms and two devices for recording students voices, e. Complete the intermediate level esl conversations correctly by choosing the best options. By the end of the lesson, your students will be able to ask and answer basic telephone questions, and check a reservation at a hotel. Telephone conversation questions 15 minutes set up 1. The fear of talking on the phone in a second language will disappear if you practise often.
English conversation and phrases pdf do you want to improve your knowledge of english by having the right phrases and expressions at all times. Have one student plays the role of mary, and another the role of ann. In the same room put your chairs back to back and practice speaking on the phone, you will only hear the other persons voice which will approximate a telephone situation. Business english pod learn business english 261,869 views 12. Essential business english 4 a telephone call youtube. After that, students complete a telephone conversation using the phone expressions from exercise c. After this, youll use these 11 words and phrases in a quiztext, to both. Telephone vocabulary english lesson easypacelearning. Efl esl telephone english worksheets, activities and. Ask students to get into pairs and give each pair a stack of the telephone conversation. In the group exercises, the entire class is divided into small groups. The telephones section is one of the subsections of the modern technology category. Have the students read along to the recorded dialogue. Write out a complete telephone conversation on the whiteboard.
Two example telephone dialogues for business english. Then, erase one or a few words, depending on how long the conversation is. Intermediate in this second part of two exercises you will learn the meaning of english phrasal verbs and expressions that are commonly used when both talking on the telephone and talking about telephone calls. These lists contains thousands of all the essential phrases for saying and understanding everything in english, when you need to express yourself correctly and fluently for daily use. Tell students that they can begin to discuss the topic with these conversation questions. I bought an exercise bike from your store last year, and i am having problems with it. In telephone conversations, it is common that we use modal verbs, question tags.
Lesson 1 telephone english phrases espresso english. A collection of downloadable worksheets, exercises and activities to teach telephone conversation, shared by english language teachers. How does the secretary start the phone conversation. Why wasnt the caller able to contact the office the other day. In telephone conversations, it is common that we use modal verbs, question tags and short replies. A collection of english esl worksheets for home learning, online practice, distance learning and english classes to teach about telephone, role, play, teleph. In the last exercise, students work in pairs and choose one of the situations on the worksheet.
In the same room put your chairs back to back and practice speaking on the phone, you will only hear the other persons voice which will approximate a telephone situation use the telephone this is pretty obvious, but really not used that often. Sometimes, it can be difficult to find or create a good dialogue. If students bring up the stock phrases used by the sales associates in the. Each of the ten lessons begins with a fully animated dialogue, set in a fictional uk. It provides a curriculum guide, goal setting tools, sample lesson plans, worksheets, assessment tools and an annotated bibliography of relevant resources. Leave a message on the answering machine and ill call you back when i can. Students keep each conversation going for at least two minutes by asking five wh followup questions and using the other small talk techniques from the lesson. There are three units in this pack on the phone this pack, money. Give your friend a call and practice various conversations.
Below are 6 roleplay scenarios for practicing telephone skills. This session supports learners to gain confidence in making phone calls to obtain information and to use. In your overview of the class agenda, you have mentioned that unit 4 covers telephone skills. Telephone role plays teachingenglish british council bbc. There are three units in this pack on the phone this pack, money and shopping. Written by bob wilson robert clifford mcna ir wilson 20008 phone english exercise a match the phrases with their meanings and then translate them. These role cards present a series of simple situations for preintermediate and intermediatelevel learners, working in pairs. Exercises for practicing speaking on the telephone here are a few suggestions for practicing phone calls without looking at your partner. It includes a vocabulary list and quiz, common phrases and tips, and a series of practice exercises. Telephone english business english lessons for telephoning in english and making phone calls in english. B use the phone english to fill the gaps in the dialogue.
Essential telephone english vocabulary part 2 level. Telephone conversations in english, phone conversation, most commonly used english phrases on the phone, telephone english phrases, important phrases for english phone conversations, formal and informal telephone conversations. Roleplay cards set 3 esl roleplay cards are great for warmup, honing communication and negotiation skills, and making a lesson fun. Lesson 1 telephone english phrases first lets learn some essential telephone vocabulary, and then youll hear examples of formal and informal telephone conversations. The conversation strips are provided along with teaching notes. The following business telephone conversation can be used as a roleplay in class to introduce a number of standard phrases to practice telephoning in english. Eslflows guide to esl telephoning exercises for english language learners to practice using elementary language and expressions necessary for. It includes a sample telephone conversation, useful phrases collected from many sources and a pairwork activity in which ss sit back to back making conversations based. Use internal office phones at work this is one of my favorites and great for. They can be used as introductory listening exercises and gap fills, or as a basis for role plays and can serve as models so students can create and personalize their own conversations.
English esl telephone worksheets most downloaded 82. Telephone skills resource kit introduction purpose. Telephone conversation between a lady and her local sports store. I heard you are taking a spanish class at the community college. It includes a sample telephone conversation, useful phrases collected from many sources and a pairwork activity in which ss sit back to back making conversations based on the messages given. Continue erasing words, a few at a time and having students read the conversation, until. Welcome to esl printables, the website where english language teachers exchange resources. Do you want to improve your business english skills. Useful vocabulary and phrasal verbs for english telephone. Then essential business english is the course for you. English for telephoning business english pod learn. Put one group in each classroom with one recording device each and ask them to record their theres no one here right now.
Telephone english vocabulary exercises blair english. There are now 46 worksheets available on this topic for students of every age and ability level. Essential telephone english vocabulary online exercise. This resource kit is designed to help esl instructors plan lessons to meet their learners needs in the area of telephone skills. Telephone conversations in english english study here. It can be used with students during the first lessons when colours and numbers 110 are taught. Telephone conversation exercise about a lady calling a sports store how to complete the exercise on a telephone conversation between a lady and a sports store.
Then the students practice the conversation for the class. When a telephone call finishes because of a bad connection e. To complete the exercise read the conversation and then answer the 12 questions about the conversation. Telephoning roleplays worksheets esl activities games. You can click on the printer icon just below and to the right of the contact us menu button at the top of the page or copy and paste the part of the exercise you want onto a word document and then print onto some paper. Doc lesson plan telephone conversation by wole soyinka. On the telephone learnenglish teens british council. Model verbs meaningspurposes examples cancould ability birds can fly. Telephone conversation, by wole soyinka is about racism. This section is all about speaking on the phone in english. Our english for telephoning lessons are listed below with the newest lessons first.
Conversation starters kids and parenting, conversation starters for kids. Students once again read it out loud and include the missing word s. Answering the telephone in english business english conversation duration. Speaking english on the telephone is difficult for learners for many reasons and even highlevel students often feel uncomfortable with the unpredictability of telephone conversations. If the lines busy and you cant get through, call again later. Students then practice the small talk techniques they have learnt in the lesson by taking it in turns to start a conversation with their partner. In the next part of the lesson, youre going to hear some conversations to learn some useful english phrases for talking on the phone. If youre available, you pick up the telephone or answer the telephone, in order to talk. Dialogues and conversations for esl teachers and students. Some talk about sms language while others are for roleplays or learning about the history of telephones. There is a short grammar quiz, followed by lots of practice of the target language. Using the telephone day 1 maryland department of labor. In this first of two online exercises on english telephone vocabulary, youll first learn 11 important words and phrases which are connected to speaking on the telephone in english by reading a text.
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